At ModernWicker.com, you can be sure that you will receive only the best quality outdoor furniture available at a discount price. We research every furniture collection that we offer to make sure it meets our quality standards. If we do encounter issues with certain products or manufacturers, we are committed to resolving whatever the problem may be in a fast, professional, and efficient manner. Just look at our feedback, and you can see we want you to be happy with your furniture. We therefore refuse to sell inferior products found in some of the large retail outlets. That furniture may look nice at first and cost a lot less, but you can be sure you will have to replace it every year due to low-quality materials and poor construction. And if, for some reason, you are not satisfied with the furniture you receive, you may return it in accordance with our return policy. We do our best to include as much information about our products, but if you have any questions, feel free to email or call our Customer Service, and we will be happy to assist you.

On our website, items are shown as available within the usual lead times of 4 to 6 weeks. Our customer service team will update you if the item is in stock and ready to ship.

We source our furniture from a variety of manufacturers, many of whom are located in the United States to ensure timely delivery and premium quality of products.

Rattan and wicker serve different purposes: rattan is a durable, natural material often used for furniture frames, while wicker is a weaving technique that can use various materials, including rattan. The choice between them depends on whether you prioritize the strength and natural look of rattan or the versatility and design flexibility of wicker. Check our guide to learn more.

Real wicker furniture, typically made from natural materials like rattan or bamboo, is not ideal for being left outside for extended periods. Exposure to moisture, sunlight, and extreme weather conditions can cause natural wicker to deteriorate, leading to cracking, fading, and weakening of the material. If you want to use wicker furniture outdoors, it's better to choose all-weather synthetic wicker, which is designed to withstand the elements. If you do use natural wicker outside, it should be protected with covers or stored indoors when not in use. Check our buying guide for outdoor wicker furniture.

At ModernWicker.com, you can be sure that you will receive only the best quality outdoor furniture available at a discount price. We research every furniture collection that we offer to make sure it meets our quality standards. If we do encounter issues with certain products or manufacturers, we are committed to resolving whatever the problem may be in a fast, professional, and efficient manner. Just look at our feedback, and you can see we want you to be happy with your furniture. We therefore refuse to sell inferior products found in some of the large retail outlets. That furniture may look nice at first and cost a lot less, but you can be sure you will have to replace it every year due to low-quality materials and poor construction. We do our best to include as much information about our products, but if you have any questions, feel free to email or call our Customer Service, and we will be happy to assist you

Yes, rattan is an excellent choice for indoor furniture. It is lightweight, durable, and has a natural, organic look that adds warmth and texture to interior spaces. Rattan furniture is versatile, fitting well with various decor styles, from tropical and bohemian to modern and rustic.

Our furniture ships to you directly from each manufacturer's warehouse. This saves warehousing costs and allows us to pass the savings on to you! As a result, our furniture ships from a number of different facilities around the country. More detailed information can be found in the Shipping Information section on the product details pages.

Smaller parcel orders will be shipped UPS and FedEx. In such a case, the driver may leave your package at your residence. However, the majority of our orders ship via truck freight due to their size and weight. In such an instance, a freight company representative will call you ahead to arrange delivery to your location. Someone will need to be available to sign for the delivery and inspect the furniture for any damage.

The majority of our products ship fully assembled. Most items specify if any assembly is required. Usually the only items that need simple, minor assembly are rocking chairs that have metal runners that are easily attached to the legs of the chair or dining tables where the table top needs to be attached to the table base. The hardware will be included and it's a very simple process. Please email or call Customer Service if you have any product-specific questions.

Damage is rare but it can happen from time to time. If your furniture arrives damaged, please note any visible damage on the delivery receipt before unpacking and contact us immediately with digital images and a description of the damage. Do not refuse delivery. Our team will review and assist in solving the issue in the best way possible.

Modern Wicker accepts a variety of payment methods, including Visa, MasterCard, American Express, Discover, Google Pay, Meta Pay, Shop Pay, and Venmo. We also accept PayPal for your convenience. For flexible payment method, we accept BreadPay - more info about this, Click here.

Yes, we do ship to rural areas within the continental United States. However, delivery times may vary depending on the location and additional fees apply.

We do our best to offer you the lowest pricing available for all of the products we sell. If you find our products priced lower at another online retailer, please email or call customer service with the details.

It is our policy not to negotiate on price. We do our best to get you the lowest prices we can and also offer free shipping. If you do find the same furniture for less online, please email or call customer service with the details.

Your credit card or PayPal account is automatically charged at the placement of your order. The credit card charges are applied upfront because most orders require custom options and deposits from us to the manufacturer for the making of cushions with selected fabrics, etc and the cost of boxing and pallets for each shipment. If you would like to order over the phone we will require that your credit card payment information be verified before we confirm the order.

The usual lead time for receiving your order from Modern Wicker is between 4 to 6 weeks, but this timeframe can be subject to change. Depending on the supplier and whether your order is customized, it could take up to 10 weeks for delivery. Our customer service team will keep you posted with updates on your order’s progress.

After calling us to process a return you will need to prepare your item for shipment. Please repack the item to be returned securely in the original packaging. Make sure the package is fully sealed before shipping. We are not responsible for packages that are lost or damaged. Please see Returns Information for complete details.

For detailed information about cancellation, return and refund policies, Click here