At ModernWicker.com, our dedication to product quality and integrity is unwavering. We're firmly committed to our customers' satisfaction and recognize that there might be times you need to return a purchase. Here’s a detailed outline of our return policy:
Items in their original, unopened state can be returned within a 30-day window from the delivery date, and in such cases, a full refund will be provided.
We pride ourselves on our exemplary customer service. If a return is necessitated due to an oversight on our part, like the delivery of an incorrect or damaged item, we'll gladly cover the return shipping costs.
A point to note about our replacement cushions is their bespoke nature. Each cushion is crafted precisely to individual orders, and because of this uniqueness, they are only eligible for return if they exhibit defects when first received.
As for the refund process, while we aim for efficiency, it’s best to anticipate a period of up to four weeks from the time of your return for the completion of the refund. This timeline accommodates the shipping duration for the returned item, our in-house processing, and any time your bank might take to process the refund.
For those looking to initiate a return, the process is straightforward. By logging into your account on ModernWicker.com and heading to the "My Account" area, you can easily find the relevant order under the "Complete Orders" section. From there, opting for the "Return Item(s)" will get the ball rolling. And don’t worry, we'll keep you updated via email about your refund's status after we've evaluated and processed the returned item.
Your trust in ModernWicker.com is invaluable to us, and we continually strive to offer you a seamless and rewarding shopping journey.