Order Processing

Order Placement: 

After completing the order, you will receive an email indicating that your order has been received, and your credit card has been pre-authorized for the purchase. Subsequently, we contact our suppliers to confirm the availability of the item for immediate shipment. Should the item be on backorder or unavailable, we will cancel the pre-authorization and notify you via email. If the item is in stock, we will proceed with the payment processing and send the order to the manufacturer for further processing within 1 business day. 

Acceptance of Order:

After processing the order with the manufacturer, you will receive an email indicating that your order has been confirmed by the manufacturer. An estimated ship-out date will be provided within 1-2 business days of the confirmation.

Receiving an order number or an email confirmation does not confirm the acceptance of an order or the offer to sell. We have the right, without prior notice, to restrict the quantity of items in an order and refuse service to any customer. Verification of information may be necessary before accepting any order. 

Product prices and availability on the website are subject to change without notice. Errors will be rectified upon discovery, and we retain the right to withdraw any offer and rectify errors, inaccuracies, or omissions, even after an order has been placed.

Please note that the colors of the products displayed on the website may vary due to factors such as lighting, screen resolution, and other variables. To view accurate fabric swatches, please click the link provided on the item page (please note that some manufacturers might not offer this option).


Shipping Time:

We process your order for shipping on the same day that the product is ready for ship-out. Once the carrier picks up your order, you will receive an email indicating your order tracking number. Shipping usually takes 2-4 business days from the manufacturer’s ship-out date, depending on the destination.

Free Shipping:

At ModernWicker.com we offer free shipping on all orders. Your furniture is delivered directly from the manufacturer's warehouse to your location via LTL Truck Freight. All deliveries are curbside. This means the truck driver brings the boxes to the edge of the truck and you take them off of the truck. You are responsible to transport the furniture to where you would like it. Once your order has shipped a freight company representative will call you at the number you provide during checkout to arrange a delivery date and time. You will be responsible for inspecting, unpacking, and moving the furniture to the place that you would like it. Due to the large sizes and weight, the furniture must be delivered on a freight truck. Your location must be easily accessible or they may not be able to deliver directly to your house. If this is the case you will need to arrange another location where the furniture can be delivered.

Free Shipping is for the 48 contiguous United States only.  Hawaii, Alaska and international destinations will have to pay freight. The Florida Keys, any islands in the contiguous 48 states without bridges will incur additional freight charges.

Shipping Address:

Please ensure that the shipping address provided during checkout is accurate. We are not responsible for orders shipped to incorrect addresses due to customer error.

Damage Issues:

Damage during shipment is a rare occurrence, but it does happen from time to time. If you notice any damage due to shipping before unpacking please make a note with the driver stating the damage on the delivery receipt. In case of concealed damage, please sign the delivery receipt and note "Pending Inspection'' with the driver. If you notice any damage after the truck has departed please contact us immediately. Please do not refuse a shipment with damage. We require you to provide us with digital images showing proof of the damage to be sent to sales@modernwicker.com along with a description of the damage and reference to your name and order number. Please also make sure to keep the original packaging until the damage issue is resolved. In some cases, such as with a large piece of furniture, we may need to arrange for the freight carrier to pick up the damaged item(s) and return it to the manufacturer's warehouse. All damage issues must be reported within 5 business days of delivery. You must also provide digital images as proof of damage within 10 business days of delivery. We will then gladly arrange for a new replacement to be sent out to you free of charge.

Delivery Delays:

Delays in delivery is an exceedingly rare issue but it may occur due to weather conditions, carrier issues, or other unforeseen circumstances. While we strive to provide accurate delivery estimates, we cannot guarantee delivery dates.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your package using the provided tracking information. If you want to check the status of your order prior to shipping, you can check your order status in the live chat or you can call us at 866-487-8011.

Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact our customer service experts at sales@modernwicker.com or 866-487-8011, or you can use the live chat button on our website.

*Store policies are subject to change without prior notice.